We want you to be confident in every order. This policy explains when refunds are available for one-time purchases and subscription orders.
1. Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery at [email protected] with your order number and photos of the issue. We’ll send a replacement or issue a full refund to your original payment method.
2. Unopened Products
Unopened, unused Products in their original packaging may be returned within 14 days of delivery for a refund, less any shipping costs. Because of the nature of these Products, we cannot accept returns of opened or used items.
3. Subscription Charges
Canceling your subscription stops future charges but does not refund charges already processed. If you cancel within 24 hours of a renewal charge before it has shipped, contact us and we will do our best to refund that charge — this isn’t guaranteed once fulfillment has started.
4. Event Tickets
Tickets to the Sextides launch event (including the included sample stack) are non-refundable but transferable — email us to transfer your ticket to someone else if you can no longer attend.
5. How Refunds Are Issued
Approved refunds are issued to your original payment method within 5-10 business days. We do not offer cash or check refunds.
6. Contact
Questions about an order or this policy: [email protected].